Frequently Asked Questions
Everything you need to know before saying yes to the dress.
How long does it take for my wedding dress to ship?
Standard shipping for in-stock gowns takes 5-7 business days. For made-to-order or custom designs, please allow 12-16 weeks for production and delivery.
What is your return policy for bridal wear?
Due to the delicate and custom nature of our gowns, we offer returns within 14 days for store credit only. All items must be unworn, unaltered, and in their original packaging.
Do you offer professional alterations?
While we do not provide in-house alterations, we provide a curated list of recommended bridal tailors in your area to ensure your gown fits perfectly.
How do I determine my correct size?
Bridal sizing often runs smaller than high-street fashion. We recommend viewing our detailed Size Guide and having a professional take your measurements before ordering.
Can I request customizations to a specific dress?
Yes, many of our designers allow for minor modifications such as adding sleeves or changing a neckline. Please contact our bridal stylists for availability and pricing.
Are the colors on the website accurate?
We strive for color accuracy, but fabrics like silk and tulle may vary slightly under different lighting. You can order fabric swatches to see the exact shade in person.